Computer Crashing - Help if you know how...

[slim6y]

Scenario...

New LED screen (24in) running from an Alienware M17x using HDMI cable.

The problem seems to occur more now (around 6 times in the last week) than before. It has blue screened around 2 or 3 times since the 2 or so years I've had it.

My assumption (being the only thing that's changed) is running the HDMI to the screen is causing some issues somewhere.

But, I can see no way around this.

I do have a small VGA cable, but I can't seem to make that work on the 24in screen.

Is it even possible that the use of HDMI is causing the blue screen or is there possibly some other underlying problem?

What information would you like to know to help solve this problem?

Thanks heaps in advance....

 

[Recharge]

almost no chance what so ever it's the hdmi cable.
what error do you get with the blue screen? have you looked it up?
what's in event viewer in system management?

soo many avenues to check into gah

 

[slim6y]

calm down roocharge... I'll get the info you need... Wait there a sec.... Oh.. can you put on an Indian accent so it makes it sound more like a help desk scenario, I'd really prefer that.

Ok... I went to my Event Viewer - but I couldn't find this event....

 

[SYNeR]

Download and run this: Blue screen of death (STOP error) information in dump files.

Have a look through the dump files to see what driver or application may be causing the BSoD.

 

[slim6y]

Thanks SYNeR.

The outcome for this crash was: nvlddmkm.sys

But previous crashes were: dxgkrnl.sys+5d000

Any quick suggestions?

PS - I'm looking to update drivers now....

 

[Recharge]

nvlddmkm.sys video card driver
dxgkrnl.sys direct x file - connected to video card driver

what version are you running? might be just a case of uninstalling the nvidia drivers and reinstalling.
the newest ones wont hurt either I'd guess, depend on your card model.
(older model drivers work better for older cards)

also run command prompt and type "chkdsk c: /r" to check for corrupted filed on the hard drive (requires reboot) could be a corrupted file/data somewhere

 

[SYNeR]

^ What he said..

I'd try a few different versions of Nvidia drivers.. Maybe even try finding some software (3d mark?) to benchmark your machine
to see if it copes under load with new drivers..

 

[slim6y]

I can't seem to stop driver failures still - i've updated the driver... But I didn't uninstall the old one because I have three drivers and I'm not sure which one does what...

But it hasn't blue screened yet.... I might actually take it in for a service... there's nothing too dodgy on it so I can handle that

 

[Recharge]

you have three drivers? can you take a screen shot for us and post it up?

 

[slim6y]

I did a restart - so far that's helped... We'll see - I can screen shot if it fails...

 

[SYNeR]

Computer problems are such a PITA to diagnose at times.. The only other thing I can suggest is to try replacing other drivers like motherboard/chipset, etc.

 

[slim6y]

So far so good - the driver update has prevented crashing... I'll see how it goes over the next few....

But seems ok

Thanks.

 

[mmafan555]

calm down roocharge... I'll get the info you need... Wait there a sec.... Oh.. can you put on an Indian accent so it makes it sound more like a help desk scenario, I'd really prefer that.

Lol!

 

[slim6y]

* * * Problem Solved * * *

After many more crashes over and over again (despite replacing drivers etc etc) I called up the manufacturers who proceeded to re-install the BIOS... All good... But... I think I now know what the problem ACTUALLY was...

In the BIOS you have a choice of - Hybrid Graphics, Integrated Graphics or Disable both... I had Hybrid on (and consequently that meant integrated also needed to be on) - and with the new drivers, this was causing the crashes!!!

So as simple as turning the hybrid graphics off - I am still able to use the GeForce card to its full extent and the computer doesn't crash....

So simple... (glad it all got figured out...)