Yes, you've obviously researched reptiles a lot, because you knew it was normal for a hatchling snake to hide a lot, you knew they were nocturnal, you knew what size enclosure it should be in, you knew how to heat the enclosure,
</sarcasm>
What I said was not cruel, it was the truth. You know what is cruel? You owning an animal that you know nothing about.
These are living animals. It's not a TV or a computer game, where you can find out how it works after you buy it.