I'm the bad customer
Hello,
I am the person the creator (who from this point on will be referred to as Mr. P.) of this thread is refering to in this forum. I apologise for my late arrival but I have only just found out about this thread. Please allow me to respond to some of the statements the creator and others have written.
My first enqiry to Mr. P. regarding the construction and purchase of the enclosures was on the 6th. Aug 2006. After several email messages, we agreed that 3 enclosures 90x60x60cm with one fluoro, 2 x ceramic fittings and a thermostat would be constructed by Mr. P. at a cost of $960 plus $110 dollars freight (see email excerpt below.)
Hi XXXX and David, (partners name xxx'd out as she is not involved)
Ok 3 enclosures (90 x 60 x 60 cm) with thermostats and two screw in lights fitted in each in cherry. = $320.00 each + freight flat pack $110.00
3 enclosures $960.00
+ Fright $110.00
Total $1070.00
Thanks,
Darryn
xxxxx land & lizard (xxx'd out to protect Mr. P's identity)
A deal was struck and agreed upon on the 11th August 2006. I promptly deposited $1070 into Mr. P's bank account as this was a requirement of sale. Stated time of delivery was 7-10 days. 20 days later on the 1st. Sept, he emailed me and informed me my enclosures were ready but he was waiting on thermostats. On the 8th. Sept., he emailed me telling me the thermostats had arrived. 8 days later I emailed him and asked how the enclosures were going. He told me he had been down with the flu and this had caused a delay (a phone call or an email would have clarified the situation). On the 3rd. October - now almost two months have passed, so I called him on his mobile and left a message for him to call me back. It took several phone calls over the next couple of days before I eventually caught him on Oct 5th. When I asked him what how my enclosures were going, he said he had compter problems and could not respond to my email messages (I'm starting to see a trend here and interestingly, he was still trading on EBAY during this period). He stated he had sent them a while ago with Allied Express, but when I called them, they told me they could not provide me with information without a consignment note. I called Mr. P. again and after some discussion, he provided me with two consignment numbers. I called Allied Express again and was told there was no record of these consignment numbers in their database. The Newcastle branch (the branch Mr. P said he had sent them from) informed me that Mr. P. had just called them asking about freight cost to Alice Springs (just after I called him asking for the consignment number). Anyway, the next day I checked online and hey presto, the consignment numbers showed up (see below). Note the date of consignment.
Consignment Information: C10718532
Scanning History
C10718532
Scan Date Location Status User ID Driver Number
05/10/2006 13:28:51 NEW PMIN CS682 682
05/10/2006 13:28:51 NEW PMIN CS682 682
05/10/2006 15:53:28 NEW PMOUT AG3822 AG3822
05/10/2006 22:32:13 SYD PMINNEW AOE33475 001
Several days later the enclosures showed up. Unfortunately, some of the light fittings were broken. I wasn't too phased about that - they can be replaced at a nominal cost. I was furious however when I took a tape measure to the enclosures and found they were 90x45x45cm instead of the 90x60x60cm as agreed upon(for those familiar with area and volume, this is almost 1/2 of the size I paid for). I was also angry about the material and quality of workmanship of the back panel. The thermostats were drilled into this material and it looks like a kitchen knife was used to elongate the holes to accomodate the wiring. A large snake could easily dislodge the thermostat or wiring from such material, therefore exposing live wires. My large pythons could push their way through the 1mm ply used. I called Mr. P. and told him of the mix up and he flipped me off and said he was not responsible. Suffice to say, things got quite heated with Mr. P. point blank refusing to compensate me and calling me a liar. I informed him - not threatened - that I would report him to the ATO for not declaring income generated from the enclosures. I then emailed him demanding he send the correct size enclosures and he responded saying my email (asking for restitution) was borderline harrassment and that I had "psychopathological" problems (quote). I suggested he contact the police about my alleged harrassment, but of course then he would have to inform the of the full story. I have not heard from the police and seriously doubt I ever will. Soon after I informed him I would report him to the ATO, he emailed me and told me to send the enclosures back to him. I informed him to send the correct enclosures to me and once I had received them I would then send the originals to him. He told me in no uncertain terms that he would not do this (remember I waited nearly 2 months for these ones to get to me). It should be pointed out that according to the Dept. of Consumer Affairs and Fair Trade, it is the responsibility of the seller to pay for incorrect goods to be sent back (please take note Mr. P.).
I need to make this perfectly clear, it is the size of the enclosures sent which is the subject of this disagreement, not the broken light fittings. Mr. P. is using this as a platform to cry poor bugger me. He is not the victim here, judge for yourself from the links below.
Please also note to the person who would like to see my EBAY feedback. Email me at
[email protected] and I will give my EBAY identity. I have a 100% rating from nearly 200 individual people and have been a member for over 5 years. Formulate an opinion based on my feedback, not on allegations by someone you have never heard of. I invite Mr. P. to reveal his EBAY identity and history for the scrutiny of persons reading this thread. I also invite anyone reading this thread to email me privately if they want any more information (
[email protected]).
Anyway, I've bored you enough with the background. Please note that I have sent these photos to Mr. P. and was informed that this was my fault. Here are photos of the enclosures. Please look at them and formulate an opinion based on fact, not hearsay.
http://i98.photobucket.com/albums/l265/spilota_variegata/100_0719.jpg
http://i98.photobucket.com/albums/l265/spilota_variegata/100_0718.jpg
http://i98.photobucket.com/albums/l265/spilota_variegata/100_0717.jpg
http://i98.photobucket.com/albums/l265/spilota_variegata/100_0716.jpg
http://i98.photobucket.com/albums/l265/spilota_variegata/100_0715.jpg
http://i98.photobucket.com/albums/l265/spilota_variegata/100_0714.jpg
http://i98.photobucket.com/albums/l265/spilota_variegata/100_0713.jpg
Destiny, please ask for an electricans report from Mr. P. I'm not suggesting anything, but if there is an electrical fire caused by faulty wiring and the wiring was done by someone other than a qualified electrician, you will not be able to make an insurance claim. This could potentially cost 10's of thousands of dollars and in the worst case scenario, someone could die.
As for the intervention order or AVO suggested by Shamous1, isn't wasting the police force's precious time illegal itself? I have not threatened Mr. P. any form of physical violence - I live 2000 kilometres away from him. I have only asked him to provide the goods I have paid for. Imagine if every business that did wrong slapped an AVO on the customer they have done wrong by. Imagine the next time you buy a used car and something goes wrong with it. You call the person to seek restitution and he informs you he is going to the police to issue an AVO against you. It is ludicrous to say the least. I wish Judge Judy was in Australia. It would be worth my $1070 to see what she has to say about this matter
I'm sure I won't make too many friends, but I'm not here to make friends, just to provide you all with the other side of the story. I've been a herp collector for many years. I do not try to make any profit from my hobby. I collect snakes for my enjoyment and try to provide them with a safe and healthy environment. Putting them in sub-standard enclosures which could cost them their lives is something I would never do. Good on anyone out there who does make a profit from the sale of herps or enclosures. The only thing I expect from anyone, be they herp collectors or not, is honesty and integrity - evidently this is not the consensus of all.
Falconboy if you want some enclosures for your lizards, I have some here I could send you for a good price
Mr. P. If this incident was indeed a mistake on your behalf, make good of yourself on this forum. It will show others that they can indeed trust buying your enclosures. The ball is in your court.
Sorry all for the length of this post.
Regards,
David
[email protected]